Terms & Conditions

1. Overview

Welcome to the official website of VIRAT DIGITAL NETWORK (“Company”, “we”, “our”, or “us”).

These Terms & Conditions govern your access to and use of our website, broadband services, enterprise networking solutions, customer portal, and all related products and services. By accessing our website or subscribing to any of our services, you agree to be legally bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue use of our website and services.


2. Services

VIRAT DIGITAL NETWORK provides internet and networking services including, but not limited to:

  • Residential Broadband
  • Home FTTH Fiber Internet
  • Business Broadband
  • Dedicated Internet Access (DIA)
  • Internet Leased Line (ILL)
  • Static Public IP
  • Unlimited Internet Plans
  • Dual Band Wi-Fi Router
  • MPLS Connectivity
  • Point-to-Point (P2P) Connectivity
  • Point-to-Multipoint (P2MP) Connectivity
  • VPN Connectivity
  • SD-WAN Solutions
  • OTT Bundled Plans
  • IPTV Services

Service availability depends on network feasibility and coverage area.


3. Customer Eligibility

By using our services, you confirm that:

  • You are legally eligible to enter into a binding agreement.
  • The information provided by you is accurate and complete.
  • You will promptly update any changes to your personal information.

4. Service Availability

All services offered by VIRAT DIGITAL NETWORK are subject to:

  • Technical feasibility
  • Fiber infrastructure availability
  • Network coverage
  • Required permissions
  • Successful site survey

We reserve the right to accept or decline any installation request.


5. Installation & Activation

Installation timelines may vary depending on location, infrastructure, and technical requirements.

Activation will be completed only after successful installation and verification.

Installation charges, if applicable, will be communicated before activation.


6. Billing & Payments

Customers agree to:

  • Pay all applicable installation and subscription charges on time.
  • Maintain active payment status to avoid service interruption.
  • Clear outstanding dues before requesting upgrades or service changes.

Late payments may result in temporary suspension or permanent disconnection of services.


7. Acceptable Use Policy

Customers shall not use VIRAT DIGITAL NETWORK services for:

  • Illegal activities
  • Copyright infringement
  • Hacking or cyber attacks
  • Spam or phishing
  • Distribution of malware
  • Network abuse
  • Unauthorized resale of internet services

Violation of these terms may result in immediate suspension or termination without prior notice.


8. Network Performance

VIRAT DIGITAL NETWORK strives to provide reliable and uninterrupted internet services.

However, service quality may occasionally be affected by:

  • Scheduled maintenance
  • Fiber cable damage
  • Power failures
  • Third-party infrastructure issues
  • Natural disasters
  • Force majeure events

Internet speeds may vary depending on network conditions, connected devices, and customer equipment.


9. Equipment

Routers, ONTs, and networking equipment supplied by VIRAT DIGITAL NETWORK remain company property unless otherwise specified.

Customers are responsible for protecting the equipment from damage, theft, or misuse.

Replacement charges may apply for damaged or lost equipment.


10. Enterprise Services

Enterprise services including:

  • Dedicated Internet Access (DIA)
  • Internet Leased Line (ILL)
  • MPLS
  • VPN
  • SD-WAN
  • Static Public IP

may be governed by separate Service Level Agreements (SLAs) and commercial agreements.


11. Customer Portal

The VIRAT DIGITAL NETWORK Customer Portal may provide features such as:

  • Pay Online
  • Download Invoice
  • Raise Complaint
  • Track Complaint
  • Speed Test
  • Customer Login

Customers are responsible for maintaining the confidentiality of their account credentials.


12. Privacy

Customer information is collected solely for:

  • Service provisioning
  • Billing
  • Customer support
  • Regulatory compliance
  • Service improvements

We do not sell customer information to third parties.

Please refer to our Privacy Policy for complete details.


13. Intellectual Property

All website content including:

  • Logo
  • Graphics
  • Icons
  • Images
  • Website Design
  • Text
  • Software
  • Documents

is the exclusive property of VIRAT DIGITAL NETWORK.

No content may be copied, reproduced, modified, or distributed without prior written permission.


14. Third-Party Services

Our website may include links to third-party services including payment gateways, OTT platforms, or external websites.

VIRAT DIGITAL NETWORK is not responsible for the content, policies, or services provided by such third parties.


15. Limitation of Liability

VIRAT DIGITAL NETWORK shall not be liable for:

  • Temporary service interruptions
  • Loss of business
  • Loss of revenue
  • Data loss
  • Indirect or consequential damages
  • Delays caused by third-party service providers
  • Events beyond reasonable control

16. Suspension & Termination

We reserve the right to suspend or terminate services if:

  • Bills remain unpaid.
  • Services are used unlawfully.
  • False information is provided.
  • These Terms & Conditions are violated.

17. Changes to Terms

VIRAT DIGITAL NETWORK may modify these Terms & Conditions at any time.

Updated versions will be published on this website.

Continued use of our services after such changes constitutes acceptance of the revised Terms.


18. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts where VIRAT DIGITAL NETWORK maintains its registered office.


19. Contact Information

VIRAT DIGITAL NETWORK

Contact Person: DK Chaudhary

Phone: +91 96393 93336

Email: veekeshkumarsk@gmail.com

For any questions regarding these Terms & Conditions, please contact our customer support team.